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Refunds, Returns & Exchanges

Looking to return a fragrance? Find all the info you need right here.

Our returns policy lasts 100 days. If 100 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Please return your package to the following address:

My Perfume Shop Customer Returns

Suite 14289
17B Farnham Street
Auckland 1052
New Zealand

Once you have completed a return of your product, our team will assess it within 24 hours of it arriving back at our warehouse. 

A refund will then be credited back to your original payment method.

To start a return, contact us and our team will be happy to assist you.

Got questions? Find answers

Frequently Asked Questions